Q: What should I do to get the most from my Modius SLIM over the coming weeks?

The key to success is consistency and commitment so we recommend that you use your headset for one hour every day for best results, and in conjunction with a healthy and active lifestyle. Use your Modius SLIM headset at a time of the day that fits in with your lifestyle. Some people prefer to use it in the mornings whilst others find it easier to find time for Modius in the evenings. You may wish to try using it at different times of the day to see if you notice any differences in the effects on your appetite, cravings, sleep or energy levels. Gradually build up the power level over time (as mentioned in previous FAQs) as your body will take time to get used to the stimulation provided by the headset. If you aren't experiencing any side effects, you could try moving up through the levels so you are maximising your sessions - but only do this if you feel comfortable with the sensation. Those who are actively trying to lose weight will notice the effects quickest and we would strongly recommend this in conjunction with a healthy lifestyle. Modius SLIM should help make the process of losing weight easier by helping to reduce your appetite and cravings, and increasing your feeling of fullness when eating. If you are hitting a plateau with your weight loss, many users have reported that Modius SLIM helps them get over this and they are able to get better results than with just dieting and exercise alone. Don't fall victim to old habits! Listen to your

Question 1

My headset won't charge / amber flashing light when charging

Accepted Answer

When charging, the headset should have a solid amber light, which will go out when fully charged.

If you are getting a flashing amber light when your headset is plugged in to charge, this indicates a problem with the battery which can be fixed by following the instructions as outlined below. This process is in effect doing a ‘trickle-charge’ to the battery (a bit like a jump-start). Please repeat these steps until the battery level reaches enough charge to display a solid amber light. You will then need to allow the battery to fully charge until the amber light turns off.

Connect your headset to the charger (or via a laptop if you didn’t receive a charger with your purchase). Allow 10 seconds. Amber should be flashing.
Hold the power button on the headset. You will hear the ‘power on’ beep. Don’t let go of the power button – keep it pressed throughout.
Disconnect the USB charging cable. Keep that power button pressed.
Reconnect the USB charging cable
Release power button. Amber light now solid – continue to charge.

Below is a video which explains how to perform the above steps:

${youtube}Headset Charging Issue | Modius Health

If you’re still unable to get a solid amber charging light after having run through the above steps a number of times, please contact our Customer Care team on team@modiushealth.com.

Question 2

What do I do when I receive my headset?

Accepted Answer

In the Modius box, you will receive a headset, USB charging cable, User Manual, 150 electrode pads and 100 cleansing wipes. You should first attach the charging cable to the headset and plug into a power source so the headset can charge. When charging, you should see a solid amber light which will go out once charging has finished.

It will take approx. 3 hours for your headset to charge, depending on the type of charger you are using.

A flashing amber light when charging indicates a charging error, so click here to see the FAQ which explains how this can be resolved.

Before running your first session, you will need to download the free Modius app onto your phone or tablet device. Click either of the following links to access the app on either Android or Apple:

Android: Google Play Store Apple: App Store

When the app has been downloaded, you will need to create an account. You’ll see some videos on the app to help you get started so you can watch these either now or later. You should follow the prompts to input your height and weight, gender and date of birth. We recommend you click the button to allow alerts so that you receive session notifications and weight log reminders. They can be turned off at a later date if

Question 3

I'm getting a 'Check Pads' error - what should I do?

Accepted Answer

If you are getting the ‘Check Pads’ error during your Modius session, we would suggest the following:

Make sure you have wiped the area behind your ears using an alcohol wipe & leave the area to dry before attaching the pads
Ensure no hairs are in the way (we recommend tying long hair back)
Attach pads to the bony area behind the ears (see below image), and avoid touching the sticky area of the pads
Adhesion of the pads will increase over time so leave it a few minutes before attaching the headset. Start the device at a low level and build up through the power levels very gradually over the next few minutes, as the higher pulse can sometimes make the pads looser initially.
We strongly recommend storing the pads in their original bags and fold over to avoid the pads becoming dried out

Click here for the ‘check pads’ troubleshooting video.

If you have done all the above and are still getting the issue, try pads from a different bag to see if this makes any difference.

We hope the above tips help but please contact us (team@modiushealth.com) if you’re still having problems.

Question 4

I'm having difficulty connecting via Bluetooth

Accepted Answer

The Modius headset connects to the app via Bluetooth so if you are having trouble pairing your device, the following tips should help with establishing a connection:

Make sure that both your phone (power saving mode often affects Bluetooth connectivity) and headset are charged as a low battery on either device will affect the pairing process.

If you have an Android device, you will also need to ensure your ‘Locations Services’ are set to ON in both the Modius app settings and your general phone settings. This is a requirement for Android 6 and above when using Bluetooth and nothing to do with us needing to know your location!

Before turning on the headset, make sure you are closed out of the Modius app.

When you press the power button on the headset, you should hear a single high-pitched beep which indicates it’s turned on.

Now open the app on your phone or tablet. You’ll see the Modius dashboard and you should see it saying ‘scanning for headset’. The light on the headset will flash blue to indicate it’s searching for a Bluetooth pairing.

Make sure to follow the prompts on the app to click the headset power button when the pairing has been successful.

If you are not getting a paired connection after 60 seconds you could try to force-close the app and restart it again, and also turn the headset off and on again (by pressing the power button) as this is often all that may be required.

However, if you are still having issues, run through the following steps **in this or

Question 5

What should I do to get the most from my Modius SLIM over the coming weeks?

Accepted Answer

The key to success is consistency and commitment so we recommend that you use your headset for one hour every day for best results, and in conjunction with a healthy and active lifestyle.

Use your Modius SLIM headset at a time of the day that fits in with your lifestyle. Some people prefer to use it in the mornings whilst others find it easier to find time for Modius in the evenings. You may wish to try using it at different times of the day to see if you notice any differences in the effects on your appetite, cravings, sleep or energy levels.

Gradually build up the power level over time (as mentioned in previous FAQs) as your body will take time to get used to the stimulation provided by the headset. If you aren't experiencing any side effects, you could try moving up through the levels so you are maximising your sessions - but only do this if you feel comfortable with the sensation.

Those who are actively trying to lose weight will notice the effects quickest and we would strongly recommend this in conjunction with a healthy lifestyle. Modius SLIM should help make the process of losing weight easier by helping to reduce your appetite and cravings, and increasing your feeling of fullness when eating. If you are hitting a plateau with your weight loss, many users have reported that Modius SLIM helps them get over this and they are able to get better results than with just dieting and exercise alone.

Don't fall victim to old habits! Listen to your

Question 6

How do I perform a USB reset on my Modius?

Accepted Answer

In the event that your Modius needs a reset, here are the steps to take:

Plug your Modius into a power source.
Hold the power button down on your device for 10 seconds – it will beep once after the 10 seconds, followed by a pause, then three more beeps when you’ve done this correctly.
Remove Modius as a paired device from your phone.
Re-pair your Modius to your phone by following the prompts within the app.

At this point, you should be able to use your device again.

${youtube}How to reset your Modius | Modius Health

If your Modius still isn’t working, please get in touch with our Customer Care team via email at team@modiushealth.com.

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