We fully expect you to be delighted with the results and want to keep your Modius. However, if you are unsatisfied with your purchase for any reason, you have 90 days from the date you receive your headset to request a full refund if you purchased your headset via our website*. Return shipping costs are not covered unless legally required in the country of residence. Please email team@modiushealth.com and our Customer Care team will be able to help.

We require you to return your headset in an acceptable condition along with the charger, cable, any unused pads & wipes and the carry case (if you received one) in the original box within the return time frame. The 90-day time frame commences from the date that you received your headset.

The maximum total refund available from a cashback claim and our money back guarantee is the total that you paid for your device and not more.

We will refund the amount received by us, and are not liable for any fees or fluctuations in exchange rate between the date purchased and the date refunded.

*The 90-day return period does not apply to Refurbished Headsets.
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