We offer a 45-day money-back guarantee if you have purchased your headset via our website*. If for any reason, you have decided that Modius isn’t right for you, please email team@modiushealth.com and our Customer Care team will be able to help (if you have purchased your headset from any seller other than www.modiushealth.com, please check with them for their refund terms).

We require you to return your headset in an acceptable condition along with the charger, cable, any unused pads & wipes and the carry case (if you received one) in the original box within the return time frame. The 45-day time frame commences from the date that you received your headset.

Please note that if you decide to return your headset, the cost of your return shipping costs are not covered.

The maximum total refund available is the total that you paid for your device and not more. We will refund the amount received by us, and are not liable for any fees or fluctuations in exchange rate between the date purchased and the date refunded.

Please allow up to 10 working days from the date that we receive your headset back, as returns will need to go through our 'Goods In' process first, and if approved, your refund request will then be forwarded to our Accounts Dept for processing.

Refurbished Headsets purchased via our website have a 14-day return period.
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