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Costs and Shipping
Everything about delivery, warranty period and returns
Where is the device manufactured and shipped from?
Modius is manufactured and shipped in the UK, and ships globally to all countries that we have received regulatory certification for.
Where can Modius be shipped to?
We are delighted by the huge response from customers around the world. We are currently in the process of obtaining certification approval which is required by governments in order to ship our headsets. This process is taking longer than anticipated and we will not be able to supply to all countries immediately. We would like to give our sincerest apologies and will keep you updated on our progress. Currently we are shipping to the following regions / countries: United Kingdom USA Canada Austr
What is the shipping cost?
We provide free shipping to all countries that we are currently permitted to send our headset to, ie Europe, USA, Canada, Australia, New Zealand, China & Hong Kong.
What is the amount in US dollars / sterling / euros?
The retail price for Modius is $499 / £369 / €419. If you sign up to our Newsletter, you can be notified of any promotional offers.
How will I know when my device is being shipped?
DHL will email you once your parcel has been uploaded to their system. You will receive a second email once the parcel arrives into the country of destination. At this point, you will be given six delivery options to choose from. You will also be able to track your parcel by going to www.dhl.com and entering the number found in the first email you receive once your parcel has been collected.
When will I receive my headset?
Orders placed via our website are usually dispatched within 3-5 working days via DHL express. You’ll receive an email notification when your order has been shipped so you can track delivery. If you have any queries regarding your order, please contact our Customer Care team via email at email@example.com.
How much is the app?
The app is free to download on both the Apple App Store and Google Play Store.
How much do wipes and gel pads cost?
Each headset comes with a supply of 100 wipes and 150 gel pads. Prices vary depending on your country of residence. Please click here to visit our Modius Shop to check prices and order.
How do I set up a subscription for pads & wipes?
You can set up a recurring order for pads & wipes by purchasing a subscription in our webshop here (select 'subscribe and save'). This will auto-generate a new order every 10 weeks, ensuring that you don’t forget to order pads & wipes for your Modius, whilst saving you money too. If you place an order for a subscription, the order will recur exactly 10 weeks later. When a subscription payment has been collected, the system generates an in
How long does delivery take for pads & wipes?
Pads & wipes are shipped from the UK via Royal Mail / Deutsche Post and take approximately 5 working days for UK addresses. Outside of the UK, the delivery time is approximately 8-10 working days, depending on the country.
How does the money back guarantee work?
We fully expect you to be delighted with the results and want to keep your Modius. However, if you are unsatisfied with your purchase for any reason, you have 45 days from the date you receive your headset to request a full refund if you purchased your headset via our website*. Return shipping costs are not covered unless legally required in the country of residence. Please email firstname.lastname@example.org and our Customer Care team will be able to help. We require yo
Can I get a refund if I’m unsatisfied?
We offer a 45-day money-back guarantee if you have purchased your headset via our website*. If for any reason, you have decided that Modius isn’t right for you, please email email@example.com and our Customer Care team will be able to help (if you have purchased your headset from any seller other than www.modiushealth.com, please check with them for their refund terms). We require you to return your headset in an acceptable con
Does Modius cover return shipping costs?
We fully expect you to be delighted with your results and want to keep your headset. In the unlikely event that you wish to return the device, we are happy to honour our money back guarantee promise but return shipping costs are not covered.
What is the warranty period that comes with the headset?
All Modius headsets come with a 12-month limited warranty which starts from the purchase date, and extends only to the purchaser of the product from our site. It does not extend to any subsequent or other owner or transferee of the product. The warranty period is not extended if we replace a warranted product. If your headset is not functioning properly for any reason, please contact Customer Care by emailing firstname.lastname@example.org and they will be able to help wi
What comes in the Modius box?
If you have purchased a new Modius headset, you will receive the following: Modius headset 150 electrode pads (enough for approx. 3 months use) 100 alcohol cleansing wipes User Guide Micro USB charging cable All new headsets come with a 45-day money back guarantee when purchased via our website, www.modiushealth.com. If you have purchased a refurbished Modius headset, you will also receive a carry case (with a 30-day money back guarantee).
What kind of charging cable does the Modius headset require?
Modius uses a standard Micro USB charging cable. If you have lost or damaged the cable which came with your headset, any standard Micro USB charging cable should also work.
Are there any refurbished headsets available to buy?
We have a limited number of refurbished headsets available to purchase here. Refurbished headsets come with a one-year warranty.