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Costs and Shipping
Everything about delivery, warranty period and returns
Where can Modius be shipped to?
We are delighted by the huge response from customers around the world. We are currently in the process of obtaining certification approval which is required by governments in order to ship our headsets. This process is taking longer than anticipated and we will not be able to supply to all countries immediately. We would like to give our sincerest apologies and will keep you updated on our progress. Currently we are shipping to the following regions / countries: United Kingdom USA Canada Austr
What is the shipping cost?
We provide free shipping to all countries that we are currently permitted to send our headset to, ie Europe, USA, Canada, Australia, New Zealand, China & Hong Kong.
Where is the device manufactured and shipped from?
Modius is manufactured and shipped in the UK, and ships globally to all countries that we have received regulatory certification for.
How will I know when my device is being shipped?
DHL will email you once your parcel has been uploaded to their system. You will receive a second email once the parcel arrives into the country of destination. At this point, you will be given six delivery options to choose from. You will also be able to track your parcel by going to www.dhl.com and entering the number found in the first email you receive once your parcel has been collected.
When will I receive my headset?
Orders for Modius SLIM headsets placed via our website are usually dispatched within 3-5 working days via DHL express. You’ll receive an email notification when your order has been shipped so you can track delivery. If you have any queries regarding your order, please contact our Customer Care team via email at firstname.lastname@example.org. Modius SLEEP headsets are currently only available on pre-order via Indiegogo. The perk you select will show an estimated shippin
How can I order more pads & wipes?
Each headset comes with a supply of 100 wipes and 150 gel pads. Prices vary depending on your country of residence. Please click here to visit our Modius Shop to check prices and order. You can set up a recurring order for pads & wipes by purchasing a subscription in our webshop here (select 'subscribe and save'). This will auto-generate a new order every 10 weeks, ensuring that you
How long does delivery take for pads & wipes?
Pads & wipes are shipped from the UK via Royal Mail / Deutsche Post and take approximately 5 working days for UK addresses. Outside of the UK, the delivery time is approximately 8-10 working days, depending on the country.
How does the money back guarantee work?
We offer a 45-day money-back guarantee if you have purchased your headset via our website*. If for any reason, you have decided that Modius isn’t right for you, please email email@example.com and our Customer Care team will be able to help (if you have purchased your headset from any seller other than www.modiushealth.com, please check with them for their refund terms). We require you to return your headset in an acceptable con
What is the warranty period that comes with the headset?
All Modius headsets come with a 12-month limited warranty which starts from the date of receipt, and extends only to the purchaser of the product from our site. It does not extend to any subsequent or other owner or transferee of the product. The warranty period is not extended if we replace a warranted product. If your headset is not functioning properly for any reason, please contact Customer Care by emailing firstname.lastname@example.org and they will be able to help